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Terms and Conditions

COVID-19 - EXTENDED T&C

Donations

SwissPet LLC forfeits any margin after cost.
50% of the margin of any sale will go to a charity of your choosing, the other half will go to our local partner Oh My Dog Grooming Wellington.

Returns

We are happy to exchange products, however if necessary, we are limited to partial refunds only during this mode of operation.
The donations will be made immediately upon purchase, thus we can only refund 75% of the initial purchase, as the other 25% will cover half the original donation (we'll cover the other half).

Safety Precautions

All of our products are disinfected right before shipping, because of this:

  • For harnesses and leads we recommend to air them out for at least 1-2 hours before first use
  • For toys we recommend to wash them with clean, warm water to ensure no residues are left

Pickup

We will get in touch with you and schedule a pickup / fitting. We cannot, and will not, accommodate unscheduled show-ups.
All products used will be desinfected before (and after) the pickup / fitting.
If your dog is nervous around (new) people, a fitting is not recommended as we need to maintain proper social distancing at all times.

Terms and Conditions

  • Price- / Construction-Changes:
    are subject to alteration. The price on the delivery day is binding.
  • Freight:
    The delivery charges are for your account. Is the merchandise value euqal or more than 600 NZD we'll cover the delivery cost.
  • Transportation:
    the goods travel at the expense and risk of the buyer. We won't cover damage and breakage or loss incurred on the transport. Damaged shipments must be reported immediately to the transport institution (train, post, DPD etc.) and complain has to be lodged.
  • Terms of payment:
    30 days net. Unauthorized deductions are recharged. Until full payment, the goods remain our property.
  • Complaints:
    can only be considered within 8 days after receipt of the goods.
  • Exchange / selection consignments:
    tailor-made goods and custom-made products can not be exchanged. We can only send special mailings to customers we know.
  • Custom-Made Products:
    Ask for a non-binding offer: Contact
  • Place of fulfillment:
    5013 Eastbourne, New Zealand

Terms of use

To use our website you accept our Privacy Policy and you're aware of our Terms and Conditions above.

Some operations on our website will explicitely require that you accept our Terms and Conditions.